Refund policy
At Hoola, we stand by our products and want you to feel amazing about your purchase — body, mind, and wallet included.
30-Day Money-Back Guarantee — Hoola Multivitamin
We’re confident you’ll love Hoola, but if for any reason you’re not feeling the brightness, you’re covered by our 30-day money-back guarantee.
You have 30 days from receiving your Hoola Multivitamin to request a full refund — no hard feelings, no awkward questions.
To start a refund, simply email us at hello@heyhoola.com with your order details, and we’ll guide you through the quick and easy process.
Hoola Merchandise — Returns & Exchanges
For Hoola apparel, accessories, and other merch, we offer a 30-day return or exchange policy.
To be eligible, your item must be:
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In the same condition you received it (unworn, unused, and unwashed)
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With all original tags and packaging
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Accompanied by your receipt or proof of purchase
Once your return is accepted, we’ll send you simple instructions on how and where to send it back.
Please note: Items sent to us without first requesting a return can’t be accepted.
You can always reach us with any return questions at hello@heyhoola.com — our team’s here to help.
Damages & Issues
We do our best to make sure every Hoola order arrives looking perfect, but if your item is damaged, defective, or incorrect, please contact us right away at hello@heyhoola.com. We’ll sort it out quickly and make it right — promise.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether your refund’s been approved. If approved, your refund will be automatically processed back to your original payment method within 10 business days.
Please note: your bank or credit card provider may take a few extra days to post the refund.
If it’s been more than 15 business days since your refund was approved and you still haven’t received it, just shoot us a message at hello@heyhoola.com and we’ll follow it up.
