FAQ – Hoola

Frequently Asked Questions

About Hoola

How Hoola Works

Orders & Delivery

What is Hoola?

Hoola is a premium, all in one, daily wellness ritual designed to support energy, mental clarity and calm performance. It’s a refreshing, tropical powder drink made with vitamins, minerals and functional ingredients traditionally used to support the body and mind, helping you feel brighter, more balanced and ready for whatever the day brings.

Is Hoola TGA listed

Yes. Hoola is listed on the Australian Register of Therapeutic Goods (ARTG). This means it has been assessed by the Therapeutic Goods Administration for quality and safety in accordance with regulatory requirements.

You can view the official TGA Public Summary for Hoola via the TGA website.

Hoola ARTG Public Summary Listing

Always read the label and follow the directions for use.

What is Hoola designed for?

Hoola is made for people who live full, active lives and want to feel clear, steady and energised without burning out. It’s ideal for busy professionals, creatives, parents and anyone looking for daily support for focus, wellbeing and sustained performance.

What benefits does Hoola support?

Hoola is formulated to support energy production, cognitive function, mental clarity and the body’s stress response. Its ingredients are selected based on traditional use and nutritional science, in line with permitted indications, to support how you think, feel and perform day to day.

Can I take Hoola every day?

Yes. Hoola is designed to be taken daily as part of your routine. Consistent use helps support ongoing benefits and makes it easy to build a simple, feel good habit you can stick with.

Is Hoola suitable for vegans?

Yes. Hoola is suitable for vegans and does not contain animal-derived ingredients.

Does Hoola contain common allergens?

Hoola does not contain common allergens such as dairy, gluten or nuts. If you have specific dietary sensitivities, we recommend checking the label or reaching out to our team for peace of mind.

What if I’m not happy with my purchase?

We get it - trying something new can feel like a leap. But we're so sure you'll love how Hoola tastes and how it makes you feel that we've put our money where our mouth is. We offer a no-questions-asked 30-day money-back guarantee. That's our way of keeping your wellness journey worry-free

How does Hoola work?

Hoola works by combining vitamins, minerals and functional ingredients traditionally used to support energy production, cognitive function and the body’s stress response. Rather than relying on one hero ingredient, Hoola is designed to support multiple systems at once, helping you feel clear, steady and balanced throughout the day.

What ingredients are in Hoola?

Hoola contains a carefully selected blend of vitamins, minerals, adaptogens, nootropics and functional mushrooms. Each ingredient is chosen for its traditional use and role in supporting energy, focus, mental clarity and overall wellbeing, in line with permitted indications.

It features:

Vitamins A, C, D3, E, K2 and a full B-vitamin complex: to support energy production, vitality, and healthy immune function.

Zinc, Selenium, Chromium, and Magnesium: to assist normal metabolism, muscle function, and antioxidant protection.

KSM-66 Ashwagandha and Korean Ginseng: traditionally used in Ayurvedic and Western herbal medicine to help the body adapt to stress and support mental performance.

Bacopa Monnieri : Traditionally used to support memory and cognitive function.

Cordyceps and Reishi mushrooms: Used in traditional Chinese medicine to support stamina and general wellbeing.

Alpinia galanga: To help maintain energy and alertness.

Clean caffeine: For that bright, balanced lift to start your day.

Together, these ingredients are designed to support energy, focus, and overall wellbeing — helping you turn up the brightness, every day.

Click here to see our ingredients

How do I take Hoola?

Mix one scoop of Hoola with 300ml - 400ml of cold water and enjoy once daily. It’s designed to be simple, refreshing and easy to fit into your routine. For something a little different, try using coconut water, or blend some Hoola into your next smoothie.

When is the best time of day to take Hoola?

Most people prefer taking Hoola in the morning or early afternoon to support energy, focus and mental clarity during the day. If you’re sensitive to caffeine, we recommend avoiding use late in the evening.

Can I take Hoola with food?

Yes. Hoola can be taken with or without food. Some people enjoy it alongside breakfast, while others prefer it between meals or after training, whatever feels best for you.

Does Hoola contain caffeine?

Yes. Hoola contains 100mg, a moderate amount of caffeine to support alertness and focus. It’s designed to feel smooth and balanced rather than overstimulating, supporting steady energy without the sharp spikes often associated with high-caffeine products.

Will Hoola cause jitters or crashes?

Hoola is formulated to support calm, sustained energy. By combining caffeine with other functional ingredients traditionally used to support focus and stress response, it’s designed to feel more balanced and controlled, though individual responses may vary.

Can Hoola help with stress and mental balance?

Hoola includes ingredients traditionally used to support the body’s stress response and mental composure. It’s designed to support calm clarity and mental balance, helping you feel more centred during busy or demanding days.

What happens if I miss a day?

Missing a day isn’t an issue. Simply continue with your normal daily serving the next day. Hoola is designed to support wellbeing over time when taken consistently as part of a routine.

Can I take Hoola with other supplements?

Hoola can generally be taken alongside other supplements. If you’re taking medications or have specific health concerns, we recommend checking with a healthcare professional.

Is Hoola safe for daily use?

Yes. Hoola is designed for daily use as part of a balanced lifestyle and wellbeing routine.

Where do you ship?

We ship Australia-wide, with international shipping available to selected regions. Shipping options and availability are displayed at checkout so you can see what’s available for your location.

Can I pause, skip or cancel my subscription?

Yes. You’re always in control. You can pause, skip or cancel your subscription at any time through your customer account, with no lock-in or penalties.

https://heyhoola.com/policies/subscription-policy

How long does delivery take?

Orders are typically dispatched within 1–2 business days. Delivery times vary depending on your location, but most Australian orders arrive within a few business days after dispatch.

How much does shipping cost?

We offer free shipping within Australia, international shipping costs are calculated at checkout.

How does the Hoola subscription work?

A Hoola subscription delivers your product automatically at your chosen frequency, so you never run out. It’s the easiest way to make Hoola part of your routine, no reordering, no reminders.

https://heyhoola.com/policies/subscription-policy

How do I manage my subscription?

You can manage your subscription by logging into your account via the link in your order confirmation email or via our website under "manage orders & subscriptions". From there, you can adjust delivery dates, update details or make changes whenever you need.

What happens if my order is delayed, lost or damaged?

If something doesn’t arrive as expected, our support team is here to help. Simply get in touch at hello@heyhoola.com and we’ll work with you to resolve it as quickly as possible.

What if I entered the wrong shipping details?

If you notice an error after placing your order, contact us at hello@heyhoola.com as soon as possible. We’ll do our best to update your details before your order is dispatched.